Support and contact
How to reach us, and what to include so we can help quickly.
Who operates InloveApp
InloveApp is a product and brand operated and provided by NGOBSUNLLC.
Support from inside the app
Open a support ticket from Settings once you are signed in. Safety reports are handled ahead of everything else.
Questions about these pages, your account, a charge on your statement, a refund request, or a privacy request are all handled through the same ticket. Choose the category that fits best; for privacy requests use the account category and say what you are asking for.
Reporting a member or content
You can block or report anyone, from anywhere in the app, in one action. Blocking is immediate and mutual: they disappear from your experience and you from theirs.
Reports about minors, threats of violence, or self-harm are placed at the front of the queue and reach a person straight away.
Refunds and billing
Refund requests are covered by our Refund and Cancellation Policy. To help us locate and verify your purchase quickly, please include:
- the email address of the account concerned;
- the date of the purchase and the amount charged;
- the transaction, invoice or receipt number from your Paddle confirmation, where available;
- what you purchased (subscription, credits, gift or boost); and
- the reason for your request and any supporting information, such as screenshots of an error.
If you cannot sign in
Use the password reset link on the sign-in page. If you registered with Google, choose Continue with Google on the sign-in page. There is not yet a public contact form for people without an account.
Emergencies
We do not offer emergency dispatch. If you are in danger, contact your local emergency number.